Wednesday, 25 May 2011

More good customer service

We recently had a new bathroom fitted, and had bought all the bits ourselves, with the fitter (next door!) doing all the real work. Anyway, one of the taps handles on the very expensive (£126) tap unit on the bath kept working loose, and repeated tightening later eventually stripped the thread of the grub screw hole. So, I phoned up the people who we bought it from, explained what had happened and could we have a new handle please. A couple of days later a COMPLETE tap unit arrived FOC. Yes, the whole £126 worth.

Thanks Victoria Plumb, that's excellent customer service.

Unity, or, what happened to my Ubuntu

So, bit the bullet and installed the latest Ubuntu with the new Unity UI.

Firstly, the install had a failure right at the end - I think maybe my fault. I did it from the LiveCD rather than the usual upgrade and dismissed some windows I probably shouldn't have, and I lost a lot of settings and installed applications. To be honest, it was only an hour or so of reinstalling apps and I was back to normal, but still a pain.

Anyway, to Unity itself. So far, and contrary to what a lot of people are saying, I've been getting on OK. It has quite a few rough edges, but on the whole it seems to work OK. Some things take a bit longer to do than before - finding apps needs to be improved - if you don't know the name of it and it's not on the launcher there a quite a few button presses to get to the right place. Some things are a lot easier - I like the workspace switcher, and the mechanism for selecting which window of an app you want. I just out that middle button on the mouse launches a new instance of an app from the launcher, which is very useful.

On the whole, some way to go to make it really useful, but not a bad first effort given the short development time.